What was your reaction when we contacted you?
I felt relieved because I was offered the possibility to renegotiate and my Customer Contact Representative presented the opportunity to pay off all my debt at once. I felt relieved also because I really felt seen and cared for. He understood my financial difficulties and helped me solve them. I had a great experience, and I am indefinitely thankful to him for his work and friendliness together with all the other people at Hoist Finance who helped me solve my situation.
How were you treated by our Customer Contact Representative?
All people have been very kind to me. Of course most of the dialogue I had with my Contact Representative, he was always friendly and kind from the beginning to end, and always kept me informed about all the procedures in an exhaustive way.
Did you get the support you needed?
Do you have any advice you would like to give to other people in a similar situation?
If I would give advice to other people in a similar situation, I would advise them to try to take control over their finances in order to avoid ending up in an even more difficult situation. If an unexpected event happens, as it happened to me, I would recommend them to contact Hoist Finance, or whomever manages their debt, for support, or to do some basic research and budgeting where you check your expenses and the current interest rates of your loans.
Giuseppe, customer in Italy