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By your sideVision

Helping People Keep Their CommitmentsMission

We combat climate changeEnvironmental

We contribute to an inclusive financial ecosystemSocial

We create a great place to workSocial

We uphold the highest ethical standardsGovernance

We combat climate change

We are strongly committed to protecting the environment and will continuously work to mitigate our environmental footprint. We strive to minimize our negative impact by paying attention to the details that we can control in our day-to-day operations and the individual behavior of our fellow colleagues. One of our largest negative environmental footprints is the large amount of letters we send out to our customers each year. As part of our Digital by Default strategy we are now taking important steps in decreasing our communication through physical letters.

Our Goals

  • Reduce indirect and direct CO2 emissions.
  • Reduce paper consumption.
  • Reduce business risks connected to climate change.

SDGs

Our Indicators

  • Reduce CO2 Emissions by 10% (direct and indirect) per employee.
  • Reduce amount of letters sent by 10% per customer.
  • Pilot and learn climate change risk assessment on portfolios within the Secured segment.

UN Global Compact

Principle 7 - Businesses should support a precautionary approach to environmental challenges.

Principle 8 - Businesses should undertake intitiatives to promote greater environmental responsibility.

Principle 9 - Businesses should encourage the develpment and diffusion of environmentally friendly technologies.

We contribute to an inclusive financial ecosystem

Financial inclusion is a growing pan-European challenge with increasing attention from governments and the financial sector. Unfortunately, it is not always enough to pay off a debt in order to be included in the financial ecosystem. Most of our customers are still categorized as so-called high risk individuals and consequently often don’t get access to affordable financial products and services. This truly concerns us. We are therefore forming external partnerships with organisations focusing on mitigating this challenge. We have the data, knowledge and experience, to create positive change in this area. 

Our mission to “help people keep their commitments” clearly communicates our intention to support our customers in their journey to re-enter the financial ecosystem. This requires us to build trust and relationships with a sensitivity to what can often be a challenging situation for the customer. In all customer interactions we therefore focus on meeting them on their terms through amicable solutions. In our Digital by Default strategy, we are making great efforts to understand our customers’ needs and developing processes that support customer driven development. 

An equally important stakeholder are the banks and financial institutions who entrust us with their portfolios. We always strive to do our best to keep our commitment in delivering solutions that suits their needs. Therefore we have a strong focus on continuous dialogue to ensure business partner satisfaction.

Our Goals

  • Excellence in customer satisfaction.
  • Digital channel development for improved servicing.
  • Forming external partnerships with organisations that have new innovative ideas for increased financial inclusion.
  • Business partner satisfaction.

SDGs

Our Indicators

  • To design a One Hoist Finance customer satisfaction management process.
  • To implement a systematic continuous partner satisfaction survey.

UN Global Compact

Principle 1 - Businesses should support and respect the protection of internationally proclaimed human rights, within the scope of their influence

Principle 2 - Businesses should make sure that they are not complicit in human rights abuses

We create a great place to work

Our success is dependent on our employees. As part of running a sustainable business operation, we ensure we recruit and retain the best professionals, with the right passion and drive to make sure we deliver on our mission and goals. To create a great place to work, our ambition is to focus on employee health and well-being, diversity and gender equality to ensure our employees feel empowered, supported and proud to work at Hoist Finance.

Our Goals

  • Employee health and well-being.
  • Diversity and equal opportunity.
  • Gender equality.

SDGs

Our Indicators

  • 70% score in employee well-being in annual Great Place to Work survey.
  • 85 – 90% score in diversity category in the annual Great Place to Work survey.
  • 68% score in TRUST index in the annual Great Place to Work survey.
  • Create groupwide initiatives to improve gender equality in management.

UN Global Compact

Principle 3 - Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.

Principle 4 - Businesses should uphold the elimination of all forms of forced and compulsory labour.

Principle 5 - Businesses should uphold the abolition of child labour.

Principle 6 - Businesses should uphold the elimination of discrimination in respect of employment and occupation.

We uphold the highest ethical standards

Human rights and strong ethical standards are hygien factors for us. To ensure clarity around how we manage and make decisions related to these areas, we have implemented a new governance model for sustainability and ethics. A Business Ethics and Sustainability Committee has been established to provide recommendations to the Executive Management Team on sustainability and ethical related matters. The Committee sets precedent decisions and gives guidance and supervision to the organisation on matters relating to sustainability issues in the areas of ethical dilemmas, environment, social and human rights, human resources and customer matters.

Our Goals

  • Strong customer integrity processes.
  • Robust framework on anti-corruption practices.
  • Sustainable and local sourcing practices.

SDGs

Our Indicators

  • 100% of staff trained in data protection and how to treat personal data.
  • At least one Data Protection Officer (DPO) per jurisdiction where we have customers.
  • Transparent reporting on number of confirmed incidents of corruption.
  • 100% of employees to undergo anti-corruption training.
  • 100% of new suppliers above a certain size to be screened according to sustainable procurement practices (ESG).

UN Global Compact

Principle 1 - Businesses should support and respect the protection of internationally proclaimed human rights, within the scope of their influence.

Principle 2 - Businesses should make sure that they are not complicit in human rights abuses.

Principle 4 - Businesses should uphold the elimination of all forms of forced and compulsory labour.

Principle 5 - Businesses should uphold the abolition of child labour.

Principle 6 - Businesses should uphold the elimination of discrimination in respect of employment and occupation.

Principle 10 - Businesses should work against corruption in all its forms, including extortion and bribery.

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- Annual Report 2019 -
- Årsredovisning 2019 -