Launch of customer interaction via RCS and the chatbot Kai in the UK.
Launch of customer interaction via WhatsApp in Italy.
The upgraded customer portal 2.0 implemented in France, Germany, Poland and Spain.
Mitigating actions as an adaptation to regulatory changes
Successful completion of the first-ever Italian investment grade rated securitisation.
Successful unrated securitisation of Italian NPLs.
Hoist Finance became the second largest debt purchaser in Poland through the acquisition of assets from GetBack.
Acquisition of Italian company Maran Group, adding to Hoist Finance servicing capabilities
The acquisition of a French non-performing mortgage portfolio, with an outstanding balance of EUR ~375 million, is the largest investment in company history. The transaction also makes us market leading within this segment.
Outsourcing of IT infrastructure.
Continued site consolidation by closing of contact centre in Bayonne, France.
Continued expansion of Shared Service Centre in Wroclaw, Poland.
Initial establishment of a Nearshoring Centre in Bucharest, Romania.
Establishment of a new business area: Retail Banking and Business Development.
Changes in Senior Management and the Board of Directors
Robert Kraal and Lars Wollung elected as new members of the Board of Directors at the AGM.
Fabien Klecha, Country Manager for France, assumed the responsibility for the Centre of Excellence for Secured NPLs.
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