Time to step up – define and improve relevant data for effective sustainability management

Hoist Finance launched our sustainability framework in 2019, right before the outbreak of Covid-19. The pandemic has forced us to put parts of our ambitions on hold to focus on supporting our co-workers and customers through this difficult time. Together with the rest of the world, Hoist Finance experienced negative impacts from the pandemic in 2021 which led to difficult, but necessary, changes in the organisation. These changes resulted in a mobilization of resources to increase focus on improved efficiency and cost reductions. However, we have not, by any means, rested in our sustainability efforts. We have managed to deliver on many of our intended targets and look forward to continuing to deliver on our commitments, and to support our customers on their way back to the financial ecosystem.

During 2021, we experienced the impact of climate change with severe flooding in Germany, Belgium and the Netherlands as well as difficult wildfires in Greece. Both Covid-19 and these events have deeply affected our societies and demonstrated that external threats are becoming increasingly real risks to business. We have also seen new initiatives from the EU to ensure that financial markets align around common reporting standards to mitigate green- and white-washing and turn around the eroding trust in investments labelled as sustainable. 

Looking back at 2021 I especially reflect on the emerging complex external risks we are facing as a business. The future will require improved ability to connect non-financial data to potential financial risks. A future where more elaborate data modelling and scenario building will create a competitive advantage.

Data is another topic that has grown in importance within the field of sustainability. Appropriate data is necessary to enable increased transparency and to deliver an effective sustainability program. In 2021, we decided to put extra effort into improving our customer centric approach in data analysis, as well as implementing new data collection processes for our environmental and people data. These initiatives will provide us with tools to identify areas in need of improvement, setting measurable targets and to monitor progress based on current data.


We contribute to an inclusive financial ecosystem
  • Creating sustainable payment plans
  • Supporting customers to get out of bad debt
  • Client bank satisfaction
  • Per cent of customers breaking their payment plan
  • Per cent of customer that paid off their debt with Hoist Finance
  • Number of banks ranking Hoist Finance among top three in the market
We create a great place to work
  • Employee health and well-being
  • Diversity awareness

  • Gender equality in management

  • High employee net promorion score (eNPS)
  • Health and wellbeing score in Great Place to Work survey.
  • Per cent of workforce that improve their awareness of diversity
  • Per cent of female representation in management
  • eNPS
We uphold the highest ethical standards
  • Strong customer integrity processes
  • Robust framework on anti-corruption and conflicts of interest practice
  • Number of investigations reported 
  • HOFI anti-corruption index 

We combat climate change

  • Reduce indirect and direct CO2 emissions
  • Reduce paper consumption through reduction in number of letters
  • Total CO2 emissions
  • Total number of letters sent

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- Annual Report 2021 -
- Årsredovisning 2021 -