Banks and Financial Institutions
We offer banks and financial institutions extensive support with debt restructuring solutions thanks to our solid experience, knowledge of the regulatory environment and presence in twelve European markets.
To protect the most financially vulnerable people in society, Hoist Finance only buys non-performing loans from reputable banks with a sound credit policy and actively turns down portfolios from some parts of the consumer finance markets including pay-day loans and SMS loans.
A bank’s customers must be handled smoothly and with great care following the transfer of a portfolio to Hoist Finance. With strict procedures and processes, we can ensure fair treatment of customers in compliance with the selling bank’s compliance criteria. The best results are always achieved when the transfer of customers is planned well in advance.
Some of the key components of Hoist Finance’s offering are:
- Good understanding of the regulated banking environment.
- Flexible and customised service offering on the ground in major European markets.
- In-house customer relations, which safeguards superior understanding of the customers’ situation as well as good operational control, including risk management and compliance.
- More than 25 years of experience in debt restructuring solutions.
Client Survey in 2020
This year we ran a survey among our client banks and financial institutions to find out what they value and prioritize when selling loan portfolios.
The goal was to implement an automated solution and make the degree of satisfaction measurable and comparable, as well as collecting what non-financial aspects they deem as the most material for Hoist Finance to focus on. By knowing what is important for our business partners, which factors might influence them and how they rate us, we can identify potential for improvement and strengthen the relationship.
From about 30 responding banks, the results showed that more than 80 per cent of banks and financial institutions ranked "Ability to protect the image of the seller" as very important and more than 70 per cent ranked "Reputation in the market" as very important. Furthermore, the top two most important aspects in the market is the "Amicable collection strategy" and "Flexibility to buy all types of debt".
Banks and financial institutions hence choose to work with Hoist Finance because of our good reputation in the market and the fact that we have a strong ability to protect their image in the treatment of their customers through our amicable collection strategy. Hoist Finance is rated as "Very competent”, a “Reliable partner” and “Top 3” in the market for 80 per cent of our responding clients in the survey.
The survey will continue in 2021 to get deeper insights and show our business partners that their needs are important to us.
Regulated as a bank
Hoist Finance has been a regulated credit market company since 1996; for almost 25 years. The regulated status has given us advantages such as access to low-cost funding through deposit savings.
Being regulated by the Swedish Financial Supervisory Authority, Hoist Finance is subject to most of Sweden’s banking regulations. Operating in a regulatory environment has built trust in Hoist Finance and our ability to understand the challenges that banks are faced with.
Read about our Risk management
Read about Banking platform
Hoist Finance is a full-service supplier, capable of servicing various stages of the credit risk cycle.
During the past two years, the asset classes for Secured NPLs and Performing loans have became increasingly important for Hoist Finance. During 2020, the two business lines for Performing and Secured NPLs have been further developed by the recruitment of best in class experienced teams through internal and external recruitments. By expanding in these asset classes, we have become more of a full service provider for a variety of debt resolution to banks and financial institutions.
Most portfolios acquired by Hoist Finance have historically been tertiary loans, which have been in default for 2-5 years. In more recent years, fresher debt has been acquired as debt markets have matured.
Acquired loans are generally categorised according to credit risk and impact on the loss allowance:
- Stage 1: No significant increase in credit risk
- Stage 2: Significant increase in credit risk, but no objective evidence of loss
- Stage 3: Objective evidence of loss
Read about our Asset classes