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Case story: Crédit Agricole

What were the advantages for you, as a selling bank, to divest your portfolio to Hoist Finance?

Setting aside the price, Hoist Finance appeared to be a partner who’s aim is to get to know our customers and offer them tailored solutions, while being respectful and having the same values as us. 

What actions were taken to transfer the customers to Hoist Finance and how has it worked out?

We have worked jointly with Hoist Finance’s teams in order to build a claims transfer process that has been validated by both parties.

Hoist Finance shows a best in class professional approach by setting up a trustful relationship and trying to understand the situation that the
customer is facing.

What measures are Hoist Finance taking to treat your customers in a proper and compliant way?

When it comes to customer care, Hoist Finance has shown a best in class professional approach, setting up a trustful relationship and trying to understand the situation that the customer is facing. By taking into consideration the customer’s capacity to pay, they have been able to offer the most suitable solution for each customer.

Why did you choose to cooperate with Hoist Finance?

Trust, transparency, professionalism and a sense of ethics. The fact that Hoist Finance is a credit institution, and hence regulated as any other European financial institution, has also been a differentiating element. Finally, the competitiveness of their financial offer helped us in the decision to choose Hoist Finance.

Vincent Mouriaux, Head of Credit at Crédit Agricole France

 

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