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Customer story

Can you describe your situation when we first contacted you?

Hoist Finance first contacted me via mail. I was frustrated to know that my file was moving to another stage; I did not quite understand why I suddenly had another contact than Crédit Agricole. The Hoist Finance adviser explained the logic and process of the transfer to me very well. I explained my current situation, and we immediately found a common ground.

How did you end up in your financial situation?

I lost my job, which meant that my account did not have any funds, and the charges for rejecting withdrawals accumulated until my account was closed.

Hoist Finance's Customer Contact Representative had an approach centered around listening to me and my situation, in the search for a solution specifically adapted to me. I could not have asked for a better solution than the one I was offered.

How were you treated by our Customer Contact Representative?

It was an approach centered around listening to me and my situation, in the search for a solution adapted to me and not to the requirements of the collection company. When times got extra difficult, the representative was flexible and reassured me that it was possible to extend some deadlines if needed. 

Did you get the support you needed?

Yes, I could not have asked for a better solution than the one I was offered.

Do you have any advice you would like to give to other people in a similar situation?

Don't be ashamed of exposing your difficulties, otherwise it will not be possible to find a solution.

Taha, 25 years old, customer in France

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