Materiality analysis and stakeholder engagement process
The new stakeholder matrix and engagement strategy will serve as the foundation in gaining a deeper understanding of what sustainability aspects our different stakeholders think we should focus on. This, combined with our new stakeholder engagement process, will allow us to conduct more relevant materiality assessments and help us make sense of our sustainability landscape. These new tools will build our mandate for focusing and acting on those issues that are of the highest priority for the business.
During 2019, our focus has been to create a close dialogue with our employees throughout the company, to understand what sustainability aspects they find most important for us to address. When creating the new sustainability strategy, we combined the input from this dialogue with the results from the main areas identified from previous stakeholder dialogues, which were the following: respect for customers’ privacy, compliance with laws and regulations, ethical and fair treatment of customers and ensuring customer satisfaction.