Engaging with our stakeholders 

Understanding the perspectives of a wide range of stakeholders is critical to identifying and managing our priorities.  We have a responsibility to engage with relevant stakeholders throughout the year, ensuring that our sustainability strategy is built on the non-financial aspects that is considered to be most material by our stakeholders. This is an important part of keeping our business resilient and that we don't lose focus.

We engage with a number of stakeholders in all markets every day and we are continously developing our processes to channel and act upon the input we receive in our daily business. As part of our stakeholder engagement in 2020, we have conducted one on one interviews as well as sent out surveys to collect and understand what non-financial aspects are considered to be most important for us to act upon.  This year we have focused on our client banks: employees, trade associations and financial analysts. The data collected have been mapped out in the below materiality matrix.

Materiality Matrix

Materiality Matrix 2020

Most of these areas are addressed in our sustainability platform. 

How we define our stakeholders

Hoist Finance’s stakeholders are groups and individuals who, directly or indirectly, are affected by the company’s operations: employees, shareholders, business partners, customers and society at large.

The Executive Management Team and the Board of Directors have overall responsibility for balancing these interests, while securing the company’s survival.

Our Five Step Stakeholder Engagement Process:

1. Analysis of external and internal perspectives 2. Stakeholder mapping and prioritization 3. Design process 4. Engagement 5. Review, Report and Act

1. Analysis of external and internal perspectives

Identify mega, industry and sustainability trends relevant to Hoist Finance and our stakeholders. The trends may include climate change, societal change (e.g. financial/social exclusion), digitalisation, emerging regulations (e.g. sustainable finance) and other trends affecting Hoist Finance as well as benchmarking with industry peers. We also identify Hoist Finance’s current priorities and future initiatives based on existing sustainability strategy, previous stakeholder dialogues and business strategy.

2. Stakeholder mapping and prioritization

Hoist Finance has many different stakeholders that are important to our business. In order to ensure effective and efficient engagement we take stance from our stakeholder matrix and prioritize select stakeholder groups for the coming year. Based on the prioritized stakeholder groups strategies are created for interaction and engagement.

3. Design process

Define the level of ambition for the engagement to align expectations for all parties and identify issues relevant for chosen stakeholder groups. Identify and choose format for how to approach selected stakeholder groups for most effective engagement.

4. Engagement

Stakeholder dialogues are performed with selected stakeholder groups through surveys, interviews or workshops to create an understanding of the stakeholders’ perspective.

5. Review, Report and Act

After reviewing and analyzing the results from the stakeholder dialogues, an action plan is developed with the aim to translate the findings, insights, and agreements from the engagement into action and to communicate these actions to our stakeholders.

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- Annual Report 2020 -
- Årsredovisning 2020 -