When we speak about human rights at Hoist Finance, it not only involves our people, but also our customers, shareholders, suppliers and communities. Beyond words, we aim to ensure the protection of human rights within anyone’s journey with Hoist Finance, through processes and actions. From preventing discrimination, respecting the freedom of association and helping eradicate all forms of corruptions, to taking measures to abolish any risk of forced labour and child exploitation, the respect of human rights is addressed carefully at Hoist Finance in each of our activities.
Hoist Finance’s work on human rights is integrated into all policies that govern sustainability efforts. The sustainability policy, diversity policy, personal data policy and the anti-corruption policy provide details in more specific areas. By emphasizing Hoist Finance’s views on human rights, the company can reduce the risk that violations occur.
Anti-corruption and Compliance
We have an extensive anti-corruption programme where we have adopted guidelines specifying how the company and our employees are to conduct business in a responsible and ethical manner. Policies and regular training on the ethical guidelines are examples of measures taken to combat all forms of corruption. Other measures include recurring internal surveys, in respect of compliance and internal control. The company’s anti-corruption work is instrumental in keeping corruption risk at an absolute minimum.
Since 2017, the Compliance function has been conducting an annual Anti-Corruption Survey. The survey’s primary goal is to identify strengths and weaknesses in the area. This year the survey was extended to not just all managers but to 10% of the employees in all markets where Hoist Finance operates. Survey results shows that managers as well as employees have a healthy understanding of what corruption comprises, how to prevent corruption incidents and the majority are very familiar with the internal rules and are well-trained on the subject. Although the results are positive, work to improve the anti-corruption framework will continue in 2021 in order to constantly lower the risk for corruption. An Anti-Corruption Index will also be developed.
During 2020, Hoist Finance was not subject to any financial or non-financial sanctions for compliance breach, by any supervisory authority in any operating country.
We have empowered our employees to report observations of behaviour considered to be unethical or illegal. Hoist Finance has developed a whistleblowing procedure through which employees can openly or anonymously notify the company of wrongdoings in the business.
Comprehensive and strict data protection laws are essential for protecting human rights; most obviously, the right to privacy, but also many related freedoms that depend on our ability to make our own choices about how and with whom we share information about ourselves. In Hoist Finance, we take protection of personal data seriously and we are committed to processing personal information in a lawful, fair, and transparent manner. By implementing robust technical and organizational measures to protect customer and employee data, by regularly educating our employees about relevant data privacy laws and by appointing Data Protection Officers in each jurisdiction where we operate, we ensure that our customer’s personal data is handled in accordance with applicable regulations and laws.
As an actor in an industry where the need to care for the end-customer is particularly important it is critical to ensure an active voice in our local markets, and to to keep track of trends and tendencies at an early stage. This enables us to be prepared and improve our ability to respond quickly to change.
To ensure that we fully take part of the developments in our industry we are members of local trade associations in most markets and an industry partner to the pan-European organisation Federation of European National Collection Associations (FENCA).