Sustainability Management 

We continuously work to assess risks within our business. Management of identified risks is based on the implementation of strict procedures throughout the organisation. Hoist Finance’s capacity to influence and control these risks varies, depending on whether the risks are located within or outside the organisation. A summary of Hoist Finance's risks is presented in the risk section.  

Sustainability policy 

In 2020 we introduced a new sustainability policy to reflect our sustainability focus, including clear principles for each stakeholder group, as well as a clear governance model for sustainability.  The launch of the policy was combined with a group-wide e-learning targeted at all employees in local languages. We achieved a total completion rate of 89% for this e-learning. 

New governance model implementation 2020

Business reviews 

A key aspect of our new governance model for sustainability has been the integrated follow-up on the sustainability indicators in our existing business review process. This is to secure that all operations are engaged and have activities in place to deliver on our goals and indicators. During 2020 the follow-ups was included in the H1 and H2 business reviews. The goal is to include this for each quarter in 2021.

Business Ethics and Sustainability Committee  

During 2020 we implemented our Business Ethics and Sustainability Committee, chaired by our CEO, Klaus Anders Nysteen.

The main purpose of the Committee is to work as a forum to exchange information between functions in Sustainability and Ethical matters, topics included are ethical, environmental, social, human rights, human resource, customer, risk and compliance related matters.  During 2020 the Committee held four meetings.

Human rights

When we speak about human rights at Hoist Finance, it not only involves our people, but also our customers, shareholders, suppliers and communities. Beyond words, we aim to ensure the protection of human rights within anyone’s journey with Hoist Finance, through processes and actions. From preventing discriminationrespecting the freedom of association and helping eradicate all forms of corruptions, to taking measures to abolish any risk of forced labour and child exploitationthe respect of human rights is addressed carefully at Hoist Finance in each of our activities. 

Hoist Finance’s work on human rights is integrated into all policies that govern sustainability efforts. The sustainability policy, diversity policy, personal data policy and the anti-corruption policy provide details in more specific areas. By emphasizing Hoist Finance’s views on human rights, the company can reduce the risk that violations occur.

Anti-corruption and Compliance 

We have an extensive anti-corruption programme where we have adopted guidelines specifying how the company and our employees are to conduct business in a responsible and ethical manner. Policies and regular training on the ethical guidelines are examples of measures taken to combat all forms of corruption. Other measures include recurring internal surveys, in respect of compliance and internal control. The company’s anti-corruption work is instrumental in keeping corruption risk at an absolute minimum.  

Since 2017, the Compliance function has been conducting an annual Anti-Corruption Survey. The survey’s primary goal is to identify strengths and weaknesses in the area. This year the survey was extended to not just all managers but to 10% of the employees in all markets where Hoist Finance operates. Survey results shows that managers as well as employees have a healthy understanding of what corruption comprises, how to prevent corruption incidents and the majority are very familiar with the internal rules and are well-trained on the subject. Although the results are positive, work to improve the anti-corruption framework will continue in 2021 in order to constantly lower the risk for corruption. An Anti-Corruption Index will also be developed.

During 2020, Hoist Finance was not subject to any financial or non-financial sanctions for compliance breach, by any supervisory authority in any operating country.  


We have empowered our employees to report observations of behaviour considered to be unethical or illegal. Hoist Finance has developed a whistleblowing procedure through which employees can openly or anonymously notify the company of wrongdoings in the business.

Data Privacy  

Comprehensive and strict data protection laws are essential for protecting human rights; most obviously, the right to privacy, but also many related freedoms that depend on our ability to make our own choices about how and with whom we share information about ourselves. In Hoist Finance, we take protection of personal data seriously and we are committed to processing personal information in a lawful, fair, and transparent manner. By implementing robust technical and organizational measures to protect customer and employee data, by regularly educating our employees about relevant data privacy laws and by appointing Data Protection Officers in each jurisdiction where we operate, we ensure that our customer’s personal data is handled in accordance with applicable regulations and laws.


As an actor in an industry where the need to care for the end-customer is particularly important it is critical to ensure an active voice in our local markets,  and to to keep track of trends and tendencies at an early stage. This enables us to be prepared and improve our ability to respond quickly to change.

To ensure that we fully take part of the developments in our industry we are members of local trade associations in most markets and an industry partner to the pan-European organisation Federation of European National Collection Associations (FENCA).


Name of organisation 

  • Association of Financial Companies in Poland (pol. Związek Przedsiębiorstw Finansowych w Polsce - ZPF) 
  • BDIU (Bundesverband Deutscher Inkassounternehmen) (German Collection Association)

  • BKS (Bundesvereinigung Kreditankauf und Servicing e. V.) (German Association for receivables buyer/seller)

  • Bankenfachverband (Association for privat banks) 

  • ANGECO (Asociación Nacional de Entidades de Gestión de Cobro)
  • FIGEC (National Federation of Business Information, Debt collection and Civil Investigation) 

  • Forum Unirec Consumatori 

The UK 
  • Credit Services Association (CSA)
  • Hellenic Association of Credit Servicing Firms (not official translation)
The Netherlands 
  • NVI, Netherlands Collections Association

  • VFN, Asssociation for Financing companies Netherlands 

  • FENCA (Federation of European National Collection Associations)

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- Annual Report 2020 -
- Årsredovisning 2020 -