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Sustainability strategy

Hoist Finance sustainability strategy is aligned around four pillars and clearly connected to our business and value creation model. The strategy's vision is to contribute to sustainable development where we create long-term shared value for all stakeholders. The strategy's objective is to ensure customer satisfaction and offer new services, treat customers and employees ethically and fairly, while complying with applicable laws and regulations. 

To ensure that the sustainability strategy is integrated into our core business and part of our DNA, we have since the beginning of 2020 started to track our progress through the existing business review process on a quarterly basis. This will allow us to have full transparency moving forward and ensure a continuous focus on our activities in this area. 

Within these four pillars, we have established a dual focus, where we do our best to mitigate negative aspects as well as identifying what actions have a positive impact and how we can proactively implement them throughout the company. 

We believe that what gets measured is what gets done, and we have therefore developed measurable indicators for each pillar. Last but not least, we have created incentives to increase collaboration across all markets, and an environment which allows good initiatives to be amplified.

 

By your side
Vision
Helping People Keep Their Commitments
Mission
Our 4 pillars

We combat climate change

Environmental

We are strongly committed to protecting the environment and will continuously work to mitigate our environmental footprint. We strive to minimize our negative impact by paying attention to the details that we can control in our day-to-day operations and the individual behavior of our fellow colleagues. One of our largest negative environmental footprints is the large amount of letters we send out to our customers each year. As part of our Digital by Default strategy we are now taking important steps in decreasing our communication through physical letters.

Our goals

  • Reduce indirect and direct CO2 emissions.
  • Reduce paper consumption.
  • Reduce business risks connected to climate changes.

Our indicators 2021

  • Reduce CO2 emissions by 30% compared to 2019.
  • Continuous reduction in energy consumption combined with intention to move all bought energy to renewable sources.
  • Migrate 10% of letters to digital.
  • Further develop database to include climate change related risks in all markets with secured portfolios (Spain; Cyprus; Italy; France).
  • Part of liquid capital invested in green bonds or other sustainable instruments in 2021

UN Global Compact

Principle 7 - Businesses should support a precautionary approach to environmental challenges.

Principle 8 - Businesses should undertake intitiatives to promote greater environmental responsibility.

Principle 9 - Businesses should encourage the development and diffusion of environmentally friendly technologies.

We contribute to an inclusive financial ecosystem

Social

Financial inclusion is a growing pan-European challenge and post-Covid-19 it will surely be a topic of increased attention from governments and the financial sector.

We are seeking to form alliances and partnerships with stakeholders that have a genuine interest in mitigating the challenge of financial exclusion in different ways. We have the data, knowledge and experience, to create positive change in this area and we believe that together with other actors we can create long term impact in this area.

Our goals

  • Excellence in customer experience.
  • Digital channel development for improved servicing.
  • Forming external partnerships with organisations that have new innovative ideas for increased financial inclusion.
  • Business partner satisfaction.

Our indicators 2021

  • Implement Customer Experience measurements in three customer touchpoints in all markets and all segments.

  • Establish 1-2 impact partnerships.

  • 80% of client banks will rate Hoist Finance as top 3 in the market.

  • 30 % self-service collection through portals.

  • Portal customer satisfaction rate 95%.

UN Global Compact

Principle 1 - Businesses should support and respect the protection of internationally proclaimed human rights, within the scope of their influence

Principle 2 - Businesses should make sure that they are not complicit in human rights abuses

We create a great place to work

Social

Our success is dependent on our employees. As part of running a sustainable business operation, we ensure we recruit and retain the best professionals, with the right passion and drive to make sure we deliver on our mission and goals. To create a great place to work, our ambition is to focus on employee health and well-being, diversity and gender equality to ensure our employees feel empowered, supported and proud to work at Hoist Finance.

Our goals

  • Employee health and well-being.
  • Diversity and equal opportunity.
  • Gender equality.

Our indicators 2021

  • 85% score in employee well-being in annual Great Place to Work survey.

  • A minimum of 90% score in diversity category in the annual Great Place to Work survey.

  • 77% score in TRUST index in the annual Great Place to Work survey.

UN Global Compact

Principle 3 - Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.

Principle 4 - Businesses should uphold the elimination of all forms of forced and compulsory labour.

Principle 5 - Businesses should uphold the abolition of child labour.

Principle 6 - Businesses should uphold the elimination of discrimination in respect of employment and occupation.

We uphold the highest ethical standards

Governance

Human rights and strong ethical standards are part of our values but we also understand that these are areas we need to work on continuously. To ensure clarity around how we manage and make decisions related to these areas, we have a clear governance model for sustainability and ethics. Our Business Ethics and Sustainability Committee is a forum Chaired by Hoist Finance CEO where these topics have a natural place. The Committee sets precedent decisions and gives guidance and supervision to the organisation on matters relating to sustainability issues in the areas of ethical dilemmas, environment, social and human rights, human resources and customer matters. 

Our goals

  • Strong customer integrity processes.
  • Robust framework on anti-corruption practices.
  • Sustainable and local sourcing practices.

Our indicators 2021

  • 100% of staff trained in data protection and how to treat personal data.
  • 100% of employees to undergo anti-corruption training.
  • 100% of employees to undergo Anti-money laundering training.
  • 100% of new suppliers above certain size screened according to sustainable procurement practices (ESG) in all markets.

UN Global Compact

Principle 1 - Businesses should support and respect the protection of internationally proclaimed human rights, within the scope of their influence.

Principle 2 - Businesses should make sure that they are not complicit in human rights abuses.

Principle 4 - Businesses should uphold the elimination of all forms of forced and compulsory labour.

Principle 5 - Businesses should uphold the abolition of child labour.

Principle 6 - Businesses should uphold the elimination of discrimination in respect of employment and occupation.

Principle 10 - Businesses should work against corruption in all its forms, including extortion and bribery.

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- Annual Report 2020 -
- Årsredovisning 2020 -